Privacy Policy
Last updated: March 1, 2026
1. Introduction
FirstPitch (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video prospecting platform and related services.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, company)
- Video content you create and upload
- Prospect data you import or enter
- Payment and billing information
- Communications with our support team
2.2 Information Collected Automatically
- Device and browser information
- IP address and location data
- Usage data and analytics
- Video engagement metrics (views, watch time, interactions)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service providers who assist in our operations
- Business partners with your consent
- Legal authorities when required by law
- Parties involved in a merger, acquisition, or sale
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
9. Cookies and Tracking
We use cookies and similar tracking technologies to collect usage data and improve our services. You can control cookie preferences through your browser settings.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@firstpitch.ai
Address: FirstPitch, Inc.